Returns & Refunds
Returns
If your purchase for whatever reason does not work out, the boots don’t fit, the board isn’t the colour you imagined, or you just changed your mind, subject to the product being in brand new condition, exactly as it was delivered, with all tags and wrapping intact then you are more than welcome to return for a refund.
You have 30 days from the Date of Purchase in which to return the item/items.
Any refund requests will not include the cost of the original shipping charges.
Buy Wake UK reserves the right to refuse a refund on any products returned in a condition other than that in which they were despatched.
Please use the link below to begin* the Returns Process.
*Once a return is submitted please allow up to 2 business days before the return is approved
Return Fees
The Below Fees will be charged upon generation of the Returns Label.
- Returns Label - £5
- Wetsuit Return Fee - £5: Due to the high volume of wetsuits being returned, we deem this additional fee necessary to cover the costs in processing wetsuit returns, with regards to checking, cleaning and restocking
- Impact Vest Return Fee - £3.50: Due to the high volume of vests being returned, this additional fee covers the costs of processing the returns, with regards to checking, cleaning and restocking
Please note any final Refunded Amount processed by Buy Wake UK will be calculated by deducting the below applicable fees:
- Outbound Shipping Fee £5: Our base rate for standard outbound shipping. This amount is deducted even if the original order had the shipping costs discounted to zero. This may not be included if the order is only part returned.
*If any additional shipping charges such as Next Day or Saturday Delivery were included in the original order, these will be deducted in place of the £5 - Outbound Shipping Fee from any final refund.
Click the link to begin the Returns Process
*By clicking this link you agree to the policies and fees outlined on this page
Returns Conditions
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Can I use my own Couriers?
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I'm based in Northern Ireland can I use the Returns Portal?
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Responsibility
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Exchanges
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Faulty/Incorrect Goods Recieved
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Oversized Goods
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Un-Returnable Items
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International Orders
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